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Welcome to support and help, contact us at +51908857413!

These questions could help you

How do I make a deposit?

To make a deposit, simply tap the “Deposit” button, choose your preferred payment method like PagoEfectivo, Yape, Plin, debit/credit cards, or others, enter the amount, your document type, and registered number, then follow the steps for your chosen method, such as scanning a QR code, copying the payment code into your mobile banking app, or visiting an agent. Your balance will update within minutes.

Do I need to verify my identity?

You need to submit the account validation request by completing this form: (copy and paste this link into your browser: bit.ly/verified-PZB), and attach a copy of your ID or CE (both sides) to enable normal withdrawals. This is a one-time process. From the moment you register, you can deposit and play on your gaming account. Remember, validation only unlocks withdrawals.

How do I make a withdrawal?

To make a withdrawal, you must first deposit and play the full reloaded amount. Ensure that you don’t have any active bonuses, although bonuses starting with ‘Ticket,’ like “Casino Party Ticket,” should not be canceled as they don’t affect the withdrawal process. Keep in mind that you can only have one approved withdrawal per day. Withdrawal requests are processed Monday through Friday until 4:00 PM (business days). If you submit your request after this time or on a Saturday, Sunday, or holiday, it will be considered as submitted on the next business day.

How do I use my first deposit bonuses?

Using your welcome bonus is easy. When reloading at the login screen, simply choose between Casino or Sports and activate your preferred bonus by clicking the gift button. For Casino, you’ll receive a bonus balance that can be used on popular games like Gates of Olympus™, Sweet Bonanza™, Book of Dead™, The Dog House™, Buffalo King Megaways™, and many more. To release your winnings, complete the total play requirement shown in the ‘Bonus’ section of your profile settings. For Sports, you can place bets with odds as low as 2.20 per game, valid for both pre-match and live events. Similarly, you’ll need to complete the total amount to play, which is also shown in the ‘Bonus’ section, to unlock your winnings. Both bonuses include 25 free spins, and you can find the full terms and conditions in the Promotions section.

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